Job Category: Technology Support and Customer Service
Division: Software and Technology Services
Class: Full-time, Permanent
UDA Technologies is seeking full-time Technical Support Specialists in the Auburn office. Successful candidates will work closely with software development and sales staff to analyze, test, and troubleshoot software issues as part of a fast-paced, dynamic Technology Services team. Support Specialists will work directly with customers by phone and email to resolve issues in a timely, friendly, and professional manner. Support Specialists will also lead online demonstrations and conference calls.
Ideal candidates will have a software engineering, computer science, or related degree, plus working knowledge in database development, Visual Studio.NET, VBA, T-SQL or Microsoft SQL Server 2000, GUI development, configuration management, network protocols, and XML (preferred but not required). These are full-time, long-term positions. Positions are highly competitive and candidates are encouraged to apply as soon as possible. Applications for full-time positions are accepted as early as one year before graduation.
Ideal candidates will also excel at problem solving, enjoy working with new technology and computers, have excellent people skills, and be able to react quickly to solve issues. Ideal candidates will also have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.
Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.
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