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Customer Service Coordinator

Job Category: Customer Service and Marketing

Division: Software and Technology Services

Class: Full-time, Permanent

UDA Technologies is seeking a full-time Customer Service Coordinator in the Auburn office. The Customer Service Coordinator will be responsible for managing and inspiring an internal sales and support team and ensuring that customer service standards are maintained in all client interactions. In addition, the Customer Service Coordinator will continually evaluate the quality of service and initiate improvements and positive growth on a regular basis. Ideal candidates will have strong verbal and written communication skills, be self-motivated, have a mature and outgoing personality, and be proficient in Microsoft Office and/or QuickBooks.

Successful candidates will be involved in a variety of operations including managing and directing sales staff, improving customer service operations, answering inbound sales calls, maintaining client contacts, providing product support, assisting quality control, and managing client database and documentation.

Benefits include excellent salary, 401K, profit-sharing, BlueCross BlueShield health and dental coverage, vacation, holidays and sick leave, discounted health club membership, opportunities for career advancement, and friendly office environment.



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